Right of withdrawal
Pursuant to Article L221-18 of the Consumer Code, the purchaser shall have a period of fourteen working days from the date of delivery of the order to exercise his/her right of withdrawal and thus return the product to Berkey®Store SAS for exchange or reimbursement. A fixed amount of 5 euros shall be withheld from the reimbursement to cover the cost of return delivery, and 5 euros if the shipping costs were initially offered, only for France, Belgium and Luxembourg. For all other countries, the buyer is required to return the package at his own expense. Any return of parcel is under his responsibility.
The return shall be made in the original packaging, with identical care and protection, without excessive delay, in accordance with Article L223-23, within a maximum period of 14 days following the agreement of the return by Berkey®Store SAS.
Your request shall be made in writing by e-mail to indicating your Name, First Name, order number and date, and explicitly stating to Berkey®Store SAS your right of withdrawal, for example using the following model:
On (date), I placed an order with you by (telephone, mail, Internet) and I took delivery on (date).
In accordance with article L. 221-18 of the French Consumer Code, I would like to inform you that I wish to exercise my right of withdrawal concerning this order and I will return it to you or drop it off at the parcel post of (...) (specify) within the next fourteen days.
(If you have paid a deposit or the totality of the order) I would like to ask you to reimburse me the sum of (...) euros that I have paid by (credit card, etc.).
Thank you very much.
After verification by our services upon return of your package, we will proceed with the reimbursement of your order, shipping costs deducted.
Berkey®Store SAS specifies that by virtue of article L221.28, this right of withdrawal cannot be exercised on goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. Please note that products in this category that have been unsealed and/or used will not be eligible for a refund.
We do not exchange products. If you made a mistake when ordering or simply do not want to use a product you received, you can request a return within 14 days of receiving your order.
We will then send you a printable return slip.
All returned products will be inspected by hand by our returns department. If the returns department determines that the product does not qualify for return, it may be refused and returned at your expense. If no payment is made, Berkey®Store SAS will retain the product without compensation.
If the return is accepted, a refund will be made without penalty, minus a fixed contribution of 5 euros (4 euros for parcels under 1 kilo) for the return costs, in accordance with our General Conditions of Sale. These amounts are likely to be increased to the price of a standard home delivery for any origin of island state.
Upon receipt of the order, it is the responsibility of each customer to inspect the contents to ensure product compliance. If a product is damaged (a scratched or dented chamber, broken filter, damaged faucet...), you must contact the customer service within 48 hours to be able to benefit from the possibility of replacing the item, in accordance with the guarantee.
Package damaged by the carrier
The buyer is obliged to verify in the presence of the carrier, the packaging condition of the goods and its contents upon delivery.
WARNING: without having unpacked the package in front of the carrier, the mention "under reserves of unpacking" has no legal value. Therefore, no dispute can be taken in charge after the departure of the carrier.
- If the package is delivered damaged, the buyer must open it in front of the carrier to note the damage of the products, and also make reservations by noting the damage on the delivery note before signing.
- If all the contents are damaged, the buyer must refuse the package by mentioning on the delivery note the nature of each damage noted.
- If there is only one damaged accessory, it must be mentioned on the delivery note. The buyer must photograph the damage and contact our customer service immediately.
- If a product is missing due to the opening of the package before delivery, the buyer must mention the missing elements on the delivery note before signing.
- The parcel must be refused only if its condition is totally degraded.
- Any abusive refusal (without control of the contents in front of the carrier or merchant) will lead to a deduction of the outward and return costs of your parcel (5€ for each journey). This amount will be deducted in case of refund of the order, or charged in case of return of the order.
|INVALID RESERVES||VALID RESERVES|
|Subject to unpacking, inspection|
|Missing X pieces||Open package + X pieces missing|
|Damaged goods, seen after unpacking||Damaged parcel + damaged or sunken tank...(specify the nature of the damage)|
|Open, smashed or crushed package||Ref or name of the damaged, crushed or broken part (always detail the damage)|
|Defective packaging / damaged carton||Reconditioned package + X parts missing, Ref or name of the part damaged, crushed, broken (always detail the damage)|
|Damaged parcels||Damaged parcel + indicate the damaged part|
|Impact marks||Traces of impact + check imperatively and make a reserve on the damaged part or reference|
|Open parcels||Open package + specify missing parts|
Incomplete Package or Product Error
For incorrect or incomplete orders, please contact Berkey®Store SAS within 48 hours of receipt to advise of parts not received or received in error. Items sent in error should be returned to Berkey®Store SAS, using the return label sent via email. Berkey®Store SAS will proceed to send the missing products as soon as possible.
Product shipments following a warranty agreement are free of charge. Berkey®Store SAS is an authorized Berkey® center, so the purchaser will never have to file a warranty claim with the U.S. Berkey® manufacturer.
For any defective product requiring repair or replacement under our limited warranty (including Black Berkey® purification components covered by a two-year proportional limited warranty), please contact Berkey®Store SAS by email at
For warranty details on our products, please see our Terms and Conditions of Sale.
Some of the problems you encounter may be the result of incorrect installation. Therefore, before any conclusion, it is necessary to discuss with our after-sales service in order to detail as precisely as possible the disorders observed, so that we can determine the best procedure to implement.
If you change your mind and wish to cancel your order before it has left the Berkey®Store SAS premises, simply send us an email to to notify us of your wish for a refund. We will issue an immediate refund for your order.