After unpacking, I found a product in my package is damaged.

Your package was delivered to you in normal conditions and was perfectly intact but when you unpack it you notice that one of the articles is damaged!

You must contact our customer service immediately via our contact form, specifying the problem and attaching a photo. We will solve your problem as soon as possible.

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Checking your package

When you receive your package, take out the delivery note and check that you have the items you ordered. If you forget or make a mistake, contact us immediately via the contact form so that we can correct your problem as soon as possible.

Your package always contains an invoice and all the necessary instructions in your language.

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The importance of reading your instructions

DO NOT INSTALL YOUR SYSTEM WITHOUT FIRST READING ALL
WITHOUT FIRST READING ALL THE INSTRUCTIONS.

Assembly and maintenance instructions are provided in your language for every purchase from our store. Please read them carefully and keep them in a safe place. They will help you with the installation but also contain information for the maintenance of your system.

It is essential to take note of them, they contain important steps that must be carried out chronologically so that your system can be put into service correctly. Installation or commissioning without reading these instructions may result in malfunction or damage to your Berkey® system. You can also find videos to help you with the installation by following this link: Installation videos

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After unpacking, I found a product in my package is damaged.

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