IYou may have changed your mind and wish to withdraw from the contract. This possibility is offered to you during the 14 days following the reception. Several conditions are required and are detailed in our Return Policy, which we encourage you to read carefully.

Please note that Berkey® systems are classified as sanitary and hygiene equipment and as such are not eligible for the "money back" guarantee unless they have been assembled and/or used. You should know that this rule comes from a European directive and is applicable to all Berkey® certified retailers, even if this is not always explicitly detailed.

Your request must be made by e-mail to our customer service. No returns will be accepted without prior agreement.

Please make sure that your return package is well protected so that your product does not suffer any damage during transport, otherwise your return will be refused.

We cannot accept returns if the product has been opened, handled or used, a team checks each return. If your product had a seal, it must be intact.